Mô tả công việc:
• Provides a friendly and personalised welcome for guests • Offers attentive service and adapts to any constraints guests may have • Heeds any remarks made by guests and ensures follow-up • Establishes good relations with guests, offering advice and fostering customer loyalty • Completes the following tasks: - prepares the point of sale and preparation areas - welcomes guests and provides waiter service - cleans and tidies the restaurant and preparation areas after closing • Before every workshift, finds out about dish composition and any shortages • Organises his/her work to suit fluctuations in numbers, events and guests • Ensures the equipment used remains in good condition Communicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet etc) • Is attentive to and respects guests&039; needs • Helps increase customer loyalty through quality of service • Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms • Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel&039;s services and latest offers • Takes part in meeting the department&039;s targets by respecting the procedures and internal audits applicable in the hotel • Helps manage crockery and appliances by avoiding breakages • May be asked to help with inventories • Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations • Respects the instructions and safety guidelines for the equipment used • Applies the hotel&039;s security regulations (in case of fire etc) • Respects the hotel&039;s commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) • Reports to F&B Manage
Yêu cầu công việc:
• Vocational certificate or diploma in F&B and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation • Language skills: fluent in the national language and business English • Guest oriented, service minded and attention to quality • Sales acumen • Dynamic • Good presentation • Thorough and organised approach
Quyền lợi được hưởng:
Basic salary + Service charge Parking Free Hotel Meal Hotel uniform
