Night Manager

CÔNG TY TNHH PHÁT TRIỂN NAM HỘI AN

Mức lương

cạnh tranh

Địa điểm làm việc

Quảng Nam

Kinh nghiệm yêu cầu

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Chi tiết tin tuyển dụng

Mô tả công việc

Assists to prepare and update the Front Office Departmental Operations Manual.

Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.

Submits all guests / employees incident reports.

Familiarize self with all kind of emergency procedures and take command post until a hotel executive arrives and takes over during the emergency situations

Acquaint with the rate structure, room categories, F&B outlets and all kind of facilities that provide in the hotel.

Coordinate with credit department for guest credit arrangement and billing instruction.

Handle guest’s complaint and special request tactfully, record down in internal log book and copy to the department concerned for necessary action taken.

Inspect rooms assigned to VIP guests and make sure those rooms are in good condition with amenities prior to guests arrival.

Greet the VIP guest upon their arrival, check-in and escort to room. Bid farewell to them upon their departure from hotel.

Conduct a courtesy call to the guests as required and assist to arrange the departure transportation if necessary.

Review all folios for VIP guests a night prior their departure as to avoid any irregular item was posted.

Assist Executive Housekeeper to keep valuable lost and found items if necessary.

Handle guest’s sleep out, double-locked and unlocked as requested by guests.

Conduct floor patrol and hotel premises with security during overnight.

Prepare / save the necessary reports for the following days to review.

Review the guest in-house rate, check flash report, room analysis report etc., assure all figures are accurate before circulate to executive committee member in the morning.

Coordinates with Front Desk on voucher, billing instructions, deposits, rebates etc., to minimise bad debts, skippers, untraceable charges and allowance.

Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.

Assist to develop the skills and effectiveness of all Front Office associates through the appropriate training, coaching, and/or mentoring.

Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

Yêu cầu công việc

Excellent command of English reading and writing ability is required;

Hotel Management or Business Degree preferred

Minimum of 1 year managerial or 2 year supervisory experience in hotel front office operations

Quyền lợi

Bảo hiểm theo quy định

Cập nhật gần nhất lúc: 2019-10-10 06:30:02

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Hình thức: Nhân viên chính thức

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