Ocean Customer Service Administrator

- Assisting to ensure compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
- Performs other duties as assigned.
- Providing support researching issues and developing recommendations to resolve issues regarding fulfillment, planning, timing, status and confirmation
- Reviewing, completing and processing various degrees of documents and databases regarding orders, shipments, requests, carriers, providers and related details.
- Providing a variety of services using entry to advanced level technical and support regarding operations, such quotes and billing, tracking and trace, service questions and related customer assistance.
- Assisting in the review and implementation of customer service policies, practices and programs to meet organizational, operations and management needs.
- Providing basic to more advanced support in the interpretation and assistance to staff and management regarding quotes, requirements, policies, programs and practices.

- At least 1 year of experience in ocean freight/ ocean services and experience on working with system of Operations.
- Must be able to read, write and speak English.
- Basic analytical skills and good service orientation.

Attractive package

Health Care

Multinational working enviroment

Cập nhật gần nhất lúc: 2022-06-22 11:52:04