Ocean Customer Service cum Documentation (03 Months contract)

As part of the Customer Service team, you will look after Export/Import. This Junior role is day to day operations, and include customer services.
The duties are not limited to the below:
• Work closely with terminal/ nominated agent/transport provider, other departments…
• Complete the daily processing of all export/import bookings with Clients/Oversea offices
• Manage incoming shipments from shippers to ensure the acceptance/conditions of cargo
• Ensure the service expectations of customers and KPI are met while all procedures and legislative requirements are complied with at all times.
• Update records in system and complete timely billing/invoicing to meet deadlines.
• Play an integral part to liaise with internal/external customers to ensure outstanding customer services.
• Ensure the dispatch of ocean in accordance with carrier/terminal requirements.
• Ensure the timely and accurate resolution to solve customer complaints and enquiries.
It is an opportunity for someone to get into the freight forwarding industry to join a young and friendly team.
If you are adaptable and keen to be part of a team with a positive culture environment and supportive management, we would love to hear from you – Apply now.

Key Skills & Attributes:
• Have an intermediate skill level in MS Excel & Word.
• Personal integrity and honesty
• Strong attention to detail
• Fresh graduate is considered to accept
• Effective time management
• Have good data entry skill, the ability to learn systems quickly
• Excellent phone manner and written communication skills in English

Full paid for Social Insurance, Health Insurance

Team activities

Cập nhật gần nhất lúc: 2021-12-09 14:52:02