Ocean Freight Supervisor

- Handle Ocean export/import shipments including issuing docs (Bill of Lading), trucking arrangement, customs clearance, sending pre-alerts, issuing debit notes, inputting date into system.

- Follow up with accountant to issue invoice & collect payment.

- Daily tracing/checking with shipping lines on export shipment status & update to customers/overseas agents.

- Handle customer enquiries, quotations and overseas agent correspondence and offering solutions.

- Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure.

- Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships.

- Check & do filing on a monthly basis as per standard requirements.

- Build close and strong relationship with customers and suppliers (internal as well as external).

- Identify areas of our business which require improvements i.e. operations processes, cost control.

- Supervisor is responsible for providing training to new employees as well as evaluating the need of training within the existing staff.

- Provide feedback to the team member on a regular basis. Assist employees as needed. Comply and enforce company policy.

- Other tasks as assignment of Department Manager.

-        Have strong relationship with Carriers/Truckers.

-        Having solid knowledge of EU/US market.

-        Working experience should be 4-6 years in Forwarding company.

-        Responsible, pro-active and attention to details.

-        Be a good team player and able to work under pressure.

-        Good command of written and spoken English skill [most important].

-        Education College Degree.

-        Good knowledge of general produres, I/E documentation and custom declaration.

-        Proficiency in MS Word, Excel & Powerpoint.

-        Relevant job experience in managing a team.

-        Excellent communication skills both verbal and written are required. Ability to delegate and multitask is a must.

*** Salary: 11,000,000vnd – 18,000,000vnd