Operation Manager

Manage and supervise the Operation Department in Vietnam:
• Review the Inspection report and Operation Department’s performance report of the Operation Manager in Vietnam
• Create budget plan and development plan for the Operation Department
• Create and implement appropriate performance indicators, common procedures and tools for the Operation Department
• Advise and recommend operating activities to the BOM, recruitment, selection of strategic partners and other activities to improve the quality of services
• Oversee the procedures and policies concerning the Operation Department
• Proactively identify and implement solutions to constantly improve service levels and performance
• Perform finance management:
• Manage vendor relations and prices
• Perform HR management:
• Assess goals, coach, mentor and review appraisal process of the Operation Manager in Vietnam
• Approve reward and discipline for Operation Department in Vietnam
• Directly participate in the recruitment and termination in Vietnam
Communicate with other Departments
• Recommend and assist the Product Department with product updates and product creations
• Participate in inspection or business trips for other departments
• Coordinate with other related departments to ensure the quality of operation activities
• Encourage synergies with other destinations / departments by sharing best practices and seeking continuous improvements on a daily basis

• Fluent in English
• Strong knowledge of the Tourism field, Hotel and Tourism Management
• Good leadership and management skills
• Creative, dynamic, good knowledge about products and destinations in Vietnam
• Good analytical and problem-solving skills and strong decision-making skills
• Strong presentation skills
• Strong communication skills
• Strong computer skills (Excel, Word, Outlook)
• Strong planning and organisational skills to balance and prioritize work
• Self-motivated to learn new concepts and participate in new projects
• Characteristics: pleasant personality, positive attitude, open-minded, honest, active and decisive
• University: Bachelor’s or Master’s in Hotel / Tourism / Foreign languages / Economy or other related fields
• At least five years of experience in Operation and Management in the tourism industry
WHAT WE OFFER
*** Total rewards:
In addition to the handsome salary & bonus under the working capacity, you are committed to working in dynamic working environment with featured policy and benefits as below:
1. Training:
•Specific knowledge: You will be offered intensive training with inspection trips in destinations which makes you confident with the knowledge & real experience to consultant more effectively to customers.
•Skills: In low seasons, along with English course annually, several skills training courses are organized to make you have opportunity to practice & self – improve abilities.
2. Benefits
•Motivation trips: Under the spirit” Work Hard, Play Hard”, annually there will be several Motivation trips of the whole Company, of each department, each destination with a lot of attractive team building, which enhance the team spirit and explore the potential ability of staff. In Head Office, there will be some short motivation trips giving you unforgettable experiences of interesting activities, such as: trekking, hiking, biking, kayaking,…
•Along with annual health check – up once a year, Company also offer a pack of comprehensive health insurance & accident insurance 24/24 AON.
•Easia Travel also pay attention to the spiritual life of each staff on special occasions like birthday, wedding, Women Day, Mid – Autumn for children,…
The details about benefits as below:
Working time
•40 hours per week (8h30 – 12h & 13h30 – 17h30)
•Off on Saturday & Sunday
•12 days of annual leave entitlement
Benefit & Advantage:
•Staff Wellness Program:
•Annual Medical Checkup
•Personal accident and health insurance 24/24 (AON)
Company Events:
•Motivation Trip
•Year End Party
Other extras:
•Lunch allowance
•Public holiday bonus
•Business bonus
•Thirteenth-month salary
•Marriage Gift
•Birthday Gift
•Education: English classes with a Native English teacher (tuition free)