Operation Manager

Main missions
1°) Company network expansion
* Identify new potential franchisees and manage the pipeline
* Conduct relevant due diligences (business, HR and technical with engineering team)
* Conduct negotiations with franchisees until contracts closing
* Lead the water kiosks transformation and retrofitting plan to become Company franchisees
* Recruit and manage a team of business advisors in charge of network expansion
2°) Company network management
* Measure efficiency of current processes at franchisee level and optimize them
* Provide on-going support to franchisees to ensure their business and social performance
* Ensure the daily relationships with Company franchisees as Company single point of contract
* Ensure trainings of franchisees on key operational aspects (logistics, order to cash…)
* Define, implement and follow a consumables purchase process between franchisees and Company
* Define, implement and follow the reporting of key data with franchisees (quality, admin, finance)
* Ensure the collection of the monthly franchise fees with the support of the finance team
* Integrate IT solutions in various operational areas (consumables, management, finance…)
* Recruit and manage a team of business advisors in charge of network animation on the field
3°) Structuration of the Company franchise offer
* Define a " Company franchise journey " with a clarified recruitment & follow-up methodology
* Support the CEO and management team to reinforce the Company offer with stronger methods
* Define the Company operational best practices to optimize franchisees performance overtime
* Translate these best practices in concrete and practical trainings toolkits and manuals
* Ensure the trainings and evaluation of franchisees on these operational best practices
4°) Company scale-up: bring Company to the next level
* Develop a purchasing strategy and set-up reliable domestic / international suppliers for all inputs
* Oversee and manage the supply chain strategy, operations and staff
* Actively participate in the definition of the long term strategy with CEO & managing team
* Support financial planning efforts, including budgeting, forecasting and P&L analysis
* Work on strategic partnerships with other international organizations
* Builds and executes a Key Opinion Leaders strategy to improve Company local license to operate
* Participates to the recruitment of the Company 2020 team
Professional qualifications
*
* Minimum of 10 years' experience working in business in an emerging market context
* Strong business & operations management experience
* Experience both as a strategic leader and hands-on manager
* Successfully managed people at all levels and from varied backgrounds and cultures
* Very comfortable with managing planning and short deadlines (GANTT diagram, MS Project)
* Good understanding and knowledge on logistics and purchasing departments duties
* Experience working to develop a franchise network is a very strong plus
* Experience working in South Vietnam and preferably in the Mekong Delta region
Required competencies
*
* Can-do attitude, feels excited with a blank page of paper and a large room to maneuver
* Very strong interpersonal skills and easiness to interact with other people
* A capacity to interact with various kind of people with different social and education backgrounds
* Process driven mindset feeling happy to structure and formalize practices for higher efficiency
* Feel comfortable with intense workload and extensive travels
* Actively demonstrate a match with our company values (family, persistent, field-driven, accountable, fun)

oMinimum of 03 years' experience working in business in an emerging market context
oStrong business & operations management experience
oExperience both as a strategic leader and hands-on manager
oSuccessfully managed people at all levels and from varied backgrounds and cultures
oVery comfortable with managing planning and short deadlines (GANTT diagram, MS Project)
oGood understanding and knowledge on logistics and purchasing departments duties
oExperience working to develop a franchise network is a very strong plus
oExperience working in South Vietnam and preferably in the Mekong Delta region