Operation Manager (Epayment/ewallet)

MATCHMOVE VIETNAM CO., LTD
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Địa điểm làm việc
Hồ Chí Minh
Kinh nghiệm yêu cầu
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Mô tả công việc


Are You The One?
MatchMove Pay, one of the fastest growing and award winning financial technology company, is looking for an experienced Manager/ Senior Manager - Customer Success who will support the post-sales customer lifecycle as it relates to customer on-boarding, adoption, on-going support, program optimization and expansion.
Key Responsibilities :
- Own overall relationship with assigned clients, which include: Successful on-boarding, increasing adoption, ensuring retention and satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
- Develop, prepare, and nurture customers for advocacy.
- Work with clients to establish business and technical goals, or other key performance indicators, and aid the customer in achieving their goals.
- Responsible for the customer's renewal, and work closely with sales on expansion of the platform through up-sells, cross-sells and add-ons; there is a renewal quota for this position.
- Advocate customer needs/issues cross-departmentally.
- Align seamlessly with sales and engineering team.
- Work collaboratively with the Marketing team to build Customer testimonials and referrals.
- Anticipate Customers- requirements and possible challenges - make our customers successful! Promote the Company's services (enhancements / updates / new initiatives / maintenance) through the relationships you have nurtured within the Accounts.
- Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them.

Yêu cầu công việc


- Knowledge and experience of selling integrated SaaS software applications into Enterprise and SME organisations is mandatory. Preference for candidates with prior knowledge in software release tools or in application monitoring.
- 3 to 8 years of relevant experience in Mobile/E-commerce/Payments industry.
- Track record of driving customer success and aligning within complex customer environments at executive and department levels
- Data-driven with a commitment to process; drive / track consistent engagement process.
- Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
- Excellent interpersonal skills.
- Creative thinker with the ability to troubleshoot issues quickly and effectively.
- Excellent written and verbal communication skills.
- Strong presentation skills.
- Extremely well-organized and analytical with an ability to work well under pressure
- Strong team player as well as a proactive individual contributor.
- Willingness to Travel.
CULTURE IN MATCHMOVE
•We value diversity of thought leading to real innovation.
•We value constructive communication leading to real teamwork.
•We value contributions leading to real results.
•We value dedication leading to real customer success.
•In return, we offer a performance–based working culture in which you will always be learning and developing your skills and experiences, whatever your age or background.
•And the opportunity to work with some of the most talented people in the fintech industry creating award-winning products and services and fuelling the growth of our clients and their customer communities.

Quyền lợi





Attractive salary





Work in a collaborative environment where you can talk to the CEO anytime!





We strongly encourage Innovation, Collaboration, Creativity, and Initiative


Cập nhật gần nhất lúc: 2020-01-15 12:00:02

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MATCHMOVE VIETNAM CO., LTD

Quy mô:
Trụ sở: 4th floor Lam Giang Tower 167-173 Tran Hung Dao, Co Giang Ward D1

Thông tin chung

Ngành nghề
Dịch vụ khách hàng, Cấp quản lý điều hành, Bán hàng
Cấp bậc
Trưởng Phòng
Kinh nghiệm yêu cầu
Đang cập nhật
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
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Giới tính
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Hạn nộp hồ sơ
12/02/2020
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