Operation Manager

1.Product Sourcing & Demand Planning
•To research, evaluate & negotiate with appropriate suppliers for product sourcing plan & best pricing in compliance with Headquarter procedures & guidelines
•To coordinate with Sales & Marketing department for accurate demand planning forecast, product cycle & product pricing
•To insure post-analysis, follow up & follow thru for enough inventory as well as to eliminate write-off risk
•Build & develop strong relationship with suppliers & business partners
2.Logistics & Inventory Management
•Strictly manage inventory by daily/monthly/quarterly & yearly stock-out in compliance with Headquarter procedures & guidelines
•Master system inventory control & ensure highest accuracy between stick in system & physical stock
•Ensure all necessary measurements for safety inventory & property to be made, such as insurance, contracts, third party warehouse
•Handle import/export process
•Coordinate with internal & external auditors to do periodical auditing subject to the requirements
•Supervise subordinates to insure Logistics & Warehouse in smooth operation
•Others as assigned
3.Customer Service & Order Processing
•Coach & guide subordinates to achieve highest standard in customer service & can-do attitude
•Follow Headquarter procedures & adapt with the local law in business partner code of conduct, distributor agreement & others
•Develop order processing process to ensure strict procedure management to eliminate the monetary risk
•Develop Order processing & Customer Service subordinates to become in-door sales forces
•To build strong relationship & support distributors & business partners all matters of customer service & order processing
•To hands on in difficult customers’ complaints & queries to reach win-win solutions
•Others as assigned

•Bachelor’s Degree in Supply Chain/Logistics or equivalent
•8+ years of experience at Management level in Retail/FMCG/Direct Selling or equivalent
•Strong experience in Product Sourcing/Inventory Management/Logistics & Demand Planning
•Possess high integrity, serving attitude, customer service skill, leadership charisma and a dynamic personality
•Able to deal with suppliers for best products at best price
•Able to work across boundaries, able to meet tight deadlines and work under pressure
•Good communication skills & presentation skills with Vietnam & English language, good command of Mandarin will be an advantage
•Problem solving, decision making, strategic thinking, result-oriented and analytical skills