Operation Manager

Responsible for the daily center activities to meet the center operational targets
Plan and execute strategically Operation through forecasting, rostering, monitoring
Deal with communications issues internally and externally promptly and constructively
Follow and make sure all team members are actively involved activities Service Improvement and Motivation Program
Continuously improve KPIs of the sub-teams in Centers
Coordinate to other teams to launch new CS centers
Hire, coach and provide training to personnel to maintain high customer service standards

Master’s degree is a plus
Ability to work collaboratively and engage others in both routine and exceptional activities to aid effective running of projects
Outstanding communication and negotiation abilities
Strong experience in customer service with at least 3 years’ experience in manager’s role
Strong analytical thinking, results-oriented approach, and ability to learn quickly with can do attitude
Strong experience in managing a large and multiple teams

13th Payment, Performance Bonus
Voluntary Health Insurance
Team building activities

Cập nhật gần nhất lúc: 2022-04-06 14:02:04