Operations Assistant, Payment Services (GCB8)

NGÂN HÀNG HSBC
Mức lương
thỏa thuận
Địa điểm làm việc
Hồ Chí Minh
Kinh nghiệm yêu cầu
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Mô tả công việc


If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


HSBC Operations Services and Technology - HSBC Operations Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition.


Operations - Within HSBC Operations Services and Technology, Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance.
Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly.


We are currently seeking an ambitious individual to join this team in the role of Operations Assistant, Payment Services (GCB8)


In this role, you will:



  • Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.

  • Identifies best practice opportunities within the team and across BS locations.

  • Process customer instructions accurately in accordance with agreed quality standards.

  • Demonstrate ways to improve service quality and exceed customer’s expectations.

  • Receive/make calls from/to customers (internal/ external) (applicable to voice processors only).

  • Provides support and guidance to new operational staff to meet expected standards and objectives.

  • Contributes to the creation of a supportive work environment driven by HSBC values.

  • Contributes to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.

  • Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.

  • Ensure that transactions are executed in accordance with the established procedures and standards.

  • Demonstrate ways to increase productivity in the process• Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements.

  • Identifies best practice opportunities within the team and across BS locations.

  • Process customer instructions accurately in accordance with agreed quality standards.

  • Demonstrate ways to improve service quality and exceed customer’s expectations.

  • Receive/make calls from/to customers (internal/ external) (applicable to voice processors only).

  • Provides support and guidance to new operational staff to meet expected standards and objectives.

  • Contributes to the creation of a supportive work environment driven by HSBC values.

  • Contributes to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.

  • Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.

  • Ensure that transactions are executed in accordance with the established procedures and standards.

  • Demonstrate ways to increase productivity in the process.


Yêu cầu công việc


To be successful in the role, you should meet the following requirements: 



  • Good knowledge of the products/systems/applications used in the operational environment.

  • Strong interpersonal skills.

  • Effective communication skills.

  • Proven track record towards high level of customer service.

  • Prior experience and background in operations or customer services would be an advantage.


Cập nhật gần nhất lúc: 2020-02-27 22:00:02

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NGÂN HÀNG HSBC

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Thông tin chung

Ngành nghề
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Mới Tốt Nghiệp
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Đang cập nhật
Số lượng cần tuyển
Đang Cập Nhật
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Nhân viên chính thức
Giới tính
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Hạn nộp hồ sơ
30/03/2020
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