Operations Executive (Điều Hành Inbound)

Assign jobs to tour guides, vehicles suppliers, drivers etc
● Discuss with our supplier about our responsible tourism commitments and requirements
● Manage Tour Plan System for Cash Advance Report for tour guides
● Inspect new suppliers as per schedule with Product Team
● Support Supervisor/Assistant Manager/Manager in recruiting and training guides
● Communicate with Inbound Teams to ensure smooth Operations and Reservation
● Submit Cash Advance and Guide Fee Request to Supervisor/Manager for the approval
● Provide feedback and coach: guides, vehicle, and suppliers to minimize complaints and our environmental impacts
● Implement EXO Responsible Travel policy, Wildlife Code of Conduct, ChildSafe policy and Ethical code.
● Ride along with guide and clients to monitor the quality and maintain relationships with suppliers
● Brief guides in detail for each booking
● Manage Guides&039; KPIs by using the Customer Satisfaction Surveys
● Manage Tour Plan System for Guide Fee Report of tour guides
● Reserve services from suppliers for each booking
● Attend staff training
● Coordinate annual guide training including topics on responsible tourism and ensure that the right message will be discussed to minimize travelers negative impact and maximize positive ones
● Manage Tour Plan System for Job Order to guides and drivers
● Raise hot issue/s with solution to Supervisor/ Manager
● Attend scheduled meeting with Operations Team

Bachelor&039;s degree in Tourism or related field
At least 1years at the same position
Understanding of sustainability and responsible tourism is a plus.
Good command over verbal & written English. Other language (German or Spanish, French..) is a plus
Experience in Travel Company and Operations Task
Interest and/or experience in the travel industry
Skills:
Good communication and execution skills
Very detail oriented and service minded
Be able to suggest improved ways of working to positively impact people&039;s life and the
Excellent skills in Microsoft Office & Travel software

Flexible working style, can work from home or at the office
Participate in all online training programs of the whole EXO Group
Priority pricing policies for family&039;s trips
Parking fee support
13th month salary up to the business performance of each year.
18 days of annual leave and can be carried to the next year
Work in a friendly working environment and good team building activities
Other benefits according to the festive seasons will be shared at the interview
Health insurance and accident insurance

Cập nhật gần nhất lúc: 2024-12-13 18:00:03