1.POSITION
Job TitleOperations Executive
Job LocationHo Chi Minh (district 2)
Number of vacancies 2
2.COMPANY/CONTEXT
Since the beginning of the 1990’s ASEV has been acting as an incoming travel agency, organizing and sell-ing trips first to Thailand and then in 1997, to Laos. ASEV expanded its operations into Myanmar (Burma) in 2007, and a year later to Cambodia.
ASEV developed when tourism was both in Laos and Burma in its infancy. Over the past 20 years the com-pany has acquired a thorough and exclusive knowledge of these countries.
ASEV quickly became a leader in the French market; its customers being among the market’s major play-ers, in particular: Nouvelles Frontières, Arts & Vies, TransUnivers, Le Monde en Direct, Voyageurs du Monde, Club Aventure, Partir, Visiteur en Asie, La Route des Voyages, etc…
ASEV offers original tours, some intended for groups or regrouped individuals and others for individuals, from trekking trips to cruises, from adventure to quiet discovery and, for the past 5 years, exploration trips and incentive operations.
We believe it is of the utmost importance to be close to our customers; not only during the program set-up, but also during the trip itself, to ensure that our travelers feel welcome and that we provide them the ex-pected level of service.
To this end, ASEV has teams in the following locations:
•Ho Chi Minh (Vietnam)
•Chiang Mai (Thailand)
•Luang Prabang (Laos)
•Yangon (Myanmar) & Mandalay (Myanmar)
•Siem Reap (Cambodia)
This multi-site team set-up enables us to operate efficiently and to be prompt to react whatever the demand. We also have a Sales Force based in Paris (France), to respond to our customers’ request in real time.
3.POSITION IN THE ORGANIZATION
Direct report to Country Manager
4.KEY RESPONSIBILITIES
OPERATIONS
•To make all the bookings and follow them from/with the suppliers
•To follow up your files with the operation team
•To follow, update the contracts with the suppliers such as hotels, vehicles, restaurants, etc…
•To follow-up with the accounting team
•Daily communication with the suppliers, clients (phone calls, emails, skype)
REPORTING
•To analyze the sales data and booking forecast and to promptly and accordingly take corrective measures
