Operations Officer (Ha Noi)

Course Administration
Other tasks are included for CCO who is in charge of Inventory:
- Prepare and maintain class folders
- Manage class information
- Update parents/ students with course progress
- Input results
- Prepare letters/certificates
Exam organisation
- Suggest students for Cambridge exam
- Organise revision
- Support students on the exam date at ILA or at the location arranged by Department of English Training (DoET)
- Inform students of results
Materials management
- Check and update teaching resources such as speaking cards, tests
- Prepare materials for students
- Prepare materials inventory
Classroom management
- Room arrangement
- Change or book room as requested
Customer Service
- Support with organising events/ activities for students
- Handle students’ requests/ complaints on a daily basis
- Prepare based on PR-Inventory Management and get verification from OS
- Input to inventory database and get approval from CM
Monthly order:
- Prepare and get approval from CM/OS
- Follow up with Admin/HO on receiving
Delivery to customers:
- Prepare based on no. of students and classes opening
- Deliver to FO and TSC upon request
- Deliver directly to customers when needed
Inventory management:
- Manage and make sure the stock in good condition and well-arranged
- Prepare monthly report and input in database
- Conduct inventory checking under supervision of OS/CM
Other tasks assigned by OS/CM

- Undergraduate, qualifications in English and education are preferred- Experience working in customer service or administration in foreign invested companies.- Ownership- Communication skill- Problem solving skill- Good communication in both English and Vietnamese (at least Pre-intermediate 4 level)- Familiar with MS Office- Be able to work on shift

Cập nhật gần nhất lúc: 2021-12-10 08:43:02