Operations Team Lead

Main responsibilities:

Periodically (monthly or quarterly) identify team members with available bandwidth in order for new tasks can be assigned;
Conduct weekly team meeting and Team Lead meeting to report overall team performance;
Assist Line Manager in managing all team members’ performance and non- performance issues and involve HR or BOD when needed.
Collaborate with Line Manager or alone to provide immediate solution and action to solve any issue (if possible) when it happens especially at nightshift;
Prepare the latest 8- week trail analysis on weekly hours each team member spent on each task (Team Efficiency report).
Coordinate with Supervisor and HR to take care newcomers, guide them and make them follow company’s policy and team’s working style;
Collaborate with Line Manager if help is needed with delegating new tasks or trainings to all team members;
Coordinate with the Team Lead, create and send weekly report when Team Lead is out of office and collect any issues from tasks and update issue tracking list;
Monitor nightshift performance of sleeping discipline to make sure all team members take turns to break, follow break time policy and alert Manager if red flag issues as well propose the solution accordingly.
Quarterly review and prepare summary of team’s performance and submit to Management team. Assist Line Manager in preparing presentation slides;
Support Line Manager to oversee day- to- day operation;
Monitor closely and make sure the issues tracking list is continuously updated. Weekly report to Line Manager if there are issues caused by the team.

Other responsibilities:

Monitoring internal audit to ensure the qualities of the deliverables to the clients.
Maintain the quality of the deliverables with assistance of the supervisor(s).

Qualifications
Must have:

A minimum of 2+ years of similar position.
A minimum of 2+ years managing a team.
Bachelor’s Degree in any field related to Economic/ Management.
Fluency in English communication (all four skills)

Nice to have:

Bachelor’s Degree in Accounting/Auditing/Finance or equivalent.
Microsoft Excel proficiency to include pivot tables, look- up formulas, charts, data breakdown, summary, analysis.
Experience in an BPO company

Work Behavior

Strong time management skills and high attention to detail.
Be responsible, ethical and willing to learn.
Ability to analyze company procedures to make improvement, optimization and contributing recommendations regarding automation of the process.
Exceptional time management, communication, and problem- solving skills
Team management skills

An open- space office, a cafeteria, and a range of modern equipment
Social insurance and healthcare insurance upon Vietnam Labor Code
Appealing awards to recognize exceptional employees and managers for their outstanding contributions to the company
An English- speaking environment
Annual salary review
A variety of training courses for your career development
PTI insurance package, and annual health check
Other allowances from referrals and special occasions (weddings, seniority, and new- born baby)
Diverse activities to foster relationships, including company trips, year- end party, employees’ birthdays
An open culture that spurs creativity, innovation, and inclusivity
13th month Tet bonus & bi- annual performance bonus
A competitive monthly salary based on your ability

Cập nhật gần nhất lúc: 2024-06-15 06:25:03