Order Taker (Thư Ký Buồng)

- Deal with calls from guest and other deparments.
* Record information in the log book.
- Check whether guests have departed yet, if not have to note it.
- Receive information from internal staff and transmit to related other departments.
- Control key with staff’s signature.
- Check key’s locker at the end of shift to ensure that all keys are in places.
- Hand over all tasks.
- Record guest’s complaint.
- Prepare magazines for guests to borrow when needed.
- Keep information about rented items and mark them when they are returned.
- Inspect objects to make sure they are in good working order and cleaned.
- Hand over attendance report to manager daily for monitoring if necessary.
- Collect all requests from the supervisors.
- Inform supervisors if any items run out.
* Receive & store L&F items ( including updating informations on the Opera system) & do the cancellation procedures as regular
- Human resources:
+ Timekeeping: Check & compare finger prints, go late & leave early ( if any)
+ Do request for working over time, submit, control & complete paperwork send to HR department ( if any)
+ Do request to hire casual staffs, submit, send order to the supplier, control & complete paperwork send to HR department ( if any)/
+ Do request for stationery & receive monthly
- Eliminates all concerns for the housekeeping department: i.e. stock requisition, purchase requisition, beverage requisition, uniform requisition, annual leave form, accident reporting, duty reporting services, attendance reports, inter-office correspondence, etc.
- Perform any other duties as required by the operations manager, sanitation manager or other management staff.

- College's degree in Hospitality Management, Economics, Business Administration, English...
- Good english
- Proficient in the use of Microsoft Office
- At least 01 year experience in the same position (Experience working in international 5-star hotels is preferred)

Cập nhật gần nhất lúc: 2023-03-17 21:20:24