Outlet Manager

Develop and implement staff training programs, with a focus on structured plans during low season periods
Analyze sales reports and customer feedback to identify areas for improvement and implement corrective actions
Handle guest complaints and resolve issues promptly to ensure customer satisfaction
Maintain high standards of hygiene, safety, and customer service in accordance with company policies
Collaborate with marketing team to promote seasonal offers, special events, and increase customer engagement
Monitor inventory levels and coordinate with purchasing to ensure timely supply of restaurant essentials
Lead by example and foster a positive, professional, and team- oriented work environment
Manage booking inquiries and coordinate with small event groups via email and phone to ensure seamless organization
Oversee daily operations and ensure smooth service delivery at the restaurant

Thorough knowledge of restaurant operations including food, beverages, supervision, service techniques, and guest interaction
Ability to communicate in English, both orally and in writing, with guests and employees, including handling sensitive situations with patience and diplomacy
Attention to detail
Strong leadership, communication, organizational, and technical skills
Ability to work under pressure and manage stressful situations during peak hours
Strong interpersonal skills to ensure overall guest satisfaction
Ability to access and accurately input data using moderately complex computer systems
High adaptability and customer focus

Accident insurance for employees and children, school allowance
13th, 14th month salary
Service charge from 1,000,000 VND/month
Annual salary review
24 workdays per month
Accommodation and meals provided
Kindergarten for staff’s children from 2- 4 years old
Health insurance, social insurance, unemployed insurance as per law
10% monthly bonus on contracted gross salary

Cập nhật gần nhất lúc: 2025-11-07 13:50:04