Outlet Supervisor

Ensures that the place of work and surrounding area kept clean and organized at all times.
Handles guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
Ensures a flawless service to the highest standards and as required by the department and the hotel.
Assists in carrying out scheduled inventories of products and operating equipment.
Leads the service and act as a role model to the team.
Has a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
Has the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
Attends the daily food and beverage meeting absence of Restaurant Manager and Assistant Restaurant Manager.
Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
Successfully performs opening and closing procedures established for the assigned outlet.
Require basic knowledge of the monthly profit and loss statement of respective section.
Be knowledgeable of all services and products offered by the hotel.
Maintains good rapport and works relation with staff in the assigned department and within the hotel.
Be able to hold team daily briefing in the absence of the Assistant Restaurant Manager/ Outlet Manager to cascade the information.
Reports guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
Performs other duties assigned by the Superiors.
Monitors operating supplies, equipment and reduce spoilage and wastage successfully.
Be responsible for Captain, Outlet Cashier, Host / Hostess, Waiter / Waitress to provide a courteous, professional and efficient service at all times.
Fully understands the concept for the restaurant and being able to act as a guardian in terms of service period provided, food and beverage served and the guidance of the team.
Understands and strictly adheres to the rules and regulations established in the hotels policy manual and the hotels policy on fire, hygiene, health & safety.

EDUCATION AND TRAINING: College Degree or above
English - Good level, written & spoken
WORK EXPERIENCE IN OTHER COMPANIES (IN CASE OF EXTERNAL SELECTION): At least 2 years experience in international hotel at the same position
SPECIFIC KNOWLEDGE: Computer Skills
LANGUAGES: Vietnamese - Excellent level, written & spoken
International food & beverage and culture knowledge

- Attractive salary
- Birthday benefit
- Special room rate as per Melia Hotels International policy
- 13th month salary
- Annual Outing Trip
- International working environment

Cập nhật gần nhất lúc: 2022-09-29 00:02:04