PA to GM cum Quality Manager

Complete the operations and procedures of the department at the request of executive and keep them up to date at all times
Maintain a systematic document management system; Keep documents secure and keep records
To improve service quality, measure VOC (phone monitoring, Mystery Shopping, CSI, etc.), suggest improvement plan according to the result, support implementation of improvement, and F/up
Responds to incoming calls; Answer kindly to inquiries from outside or internal staff. Provide necessary information, and record if customer / employee&039;s leaves message
In order to maintain the sales concept of THE SHILLA brand, review the sales department &039;s checklist, revise and supplement it, and conduct a monthly check followed the check - up and F /up
Manage the meeting schedule of executives: Book tickets, accommodation, vehicles, etc. on business trips
Prepare meetings; Prepare the meeting agenda, minutes, meeting schedule, etc., and distribute it to the person concerned after receiving approval from the supervisor
Attend training programs offered by the company
In order to improve the service process, review / revise / supplement check checklists and distribute daily / weekly / monthly checklists to the site so that periodic process checks are performed. Suggest and implement a process improvement plan based on periodic inspections (monthly / quarterly / semiannual), VOC, and VOB comments
If necessary, perform other tasks related to work

Understanding hotels, duty-free distribution and leisure service industries
Bachelor degree in Business Administration(Required); Masters degree or MBA (Marketing) preferred
At least 3 years of customer contact department experience (room, food, leisure etc.) or on-site support department
At least 3 years of experience in management innovation (including 6 Sigma, quality control) is required
Outstanding communication skills(Negotiation/Presentation/Speech/Listening)

*Professional and friendly working environment
*Competitive benefit package
*Attractive salary
- Uniform + staff meals are provided
- 2 days off/ week, 12 annual leaves/ year
- 24h accidental insurance, health care insurance

Cập nhật gần nhất lúc: 2022-12-16 22:32:04