Pandora Store Manager

Objective of role:
•Manage the store, achieve, lead, mentor and drive sales to achieve targets.
Key accountability:
•Guide team and set best practices
•Ensure grooming and service standards are aligned and maintained
•Mentor and provide coaching for new hires, under performing staff and existing staffs on selling skills and product knowledge
•Prepare for newness, event or promotions and share information with team
•Set clear communication with all the team members through daily briefings on sales targets, action plans and focus of the week
•To prepare rostering duties and ensure there are sufficient manpower at all times
•Provide excellent customer experience and lead by example
•To handle and resolve customer complaint or any other relevant issue
•Identify challenges, missed opportunities, gaps and follow up with action plans
•Ensure all inventory and cash holdings are accurate
•Ensure appropriate care and management of stocks are executed
•Receive inventory from warehouse or other locations and ensure accuracy
•Be aware of the mall surroundings and promotions and vocalize to Management team.
•Ensure and check that the store is in it best working condition. Lightings, housekeeping, etc.
•Manage packaging, catalog, miscellaneous orders
•Feedback on top sellers, slow moving products and stock on hand level to Retail Manager
•Ensure Visual merchandising works are updated and maintained by team
•To submit all relevant trade reports to Operations Manager
•Performs all other duties as assigned by Operations Manager

Qualification & Requirement:
•At least 2 years of Managerial experience in luxury retail sales.
•Dynamic communication skills to liaise with customers and Management.
•Strong sales performance through track records
•Attention to detail and Ability to prioritize tasks
•Able to work individually and as a team.
•Excellent time management and organizational skills.
•Open availability and flexibility to work on shifts, weekends, Public Holidays.