Part-time English Trainer

- Deliver English/Accent skills training to new employees throughout their onboarding program, fully preparing them to deliver high-quality customer experiences.
- Support local and global training initiatives by facilitating virtual assessments, training, and coaching sessions.
- Deliver learning using a variety of content including examples, exercises, job aides, practice tools and applications.
- Work with the English Program Manager/Instructional Designer to understand the design, assist in developing course materials, and deliver the program effectively..
- Work with Site Training Managers to schedule and track all training sessions, activities, and results.
- Review live and recorded calls regularly. Evaluate pronunciation, voice quality, and accent, language usage. Meet with management to discuss recommendations for improvement..
- Contribute to monthly reports showing training results and impact.
- Collaborate with Managers and L&D team members to achieve consistent results from the training, ongoing practice, and regular feedback.

- Degree in English.
- 2+ years of experience teaching English.
- International language teaching certification such as TOEIC, BULATS, BRIGHT, or IELTS or equivalent is desired.
- Strong facilitation skills in the classroom and virtual delivery.
- Experience developing course content to make it business relevant.
- Ability to understand program objectives and set and achieve measurable goals that are aligned to business goals.
- Effective presentation and communication skills.
- Good organizational and planning skills.
- Excellent written and oral English language, equivalent to a C2 on the CEFR scale. Prefer a UK or US accent.
- Experience in the outsourcing industry (Customer Service and/ or IT) is highly desired.