People
•Manage stakeholders – identify requirements and outline framework for meetings, communications, engagement and alignment
•Promote a collaborative environment and positive culture in line with the Winning Ways
•Guide and motivate hotel Revenue Champion as and when required, based on individual capabilities and motivating factors of individual employees. You will be expected to play a key role in the function as and when you gain substantial experience and in providing support to new team members
•On-Boarding and “Buddy” for new staff
•Actively participate in personal training and development, ensuring any pre/post-course activity is undertaken
•Drive your own Personal Development Plan (PDP) in line with the inputs from your line manager
•Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
•Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
•Train colleagues to make sure they deliver with compliance and to the standards we expect
•Drive a great working environment for teams to thrive - linking up departments to create sense of one team
•Promote teamwork and quality service through daily communication and coordination with other departments
•Recommend or initiate any HR related actions where needed
Guest Experience
•Ensure the subscriber hotel assigned to you has complete understanding with the program deliverables and timelines
•You will be expected to ensure all stakeholders are briefed on the change and setting up of expectations
•Management of stakeholders, in regards to fostering collaboration through gaining alignment and through open communication with General Managers, Sales and Marketing Teams, Area Teams as well as external clients / customers
Financial
•Help create the department’s annual budget and the setting of departmental goals
•Monitor budget and control expenses with a focus on food, beverage, and labour costs….
•Supports “Revenue Champion” at hotel with insights and recommendations to ensure that pricing, conversion and yield restrictions in GRS & RMS, forecasted demand and inventory is balanced and the daily operations of the Reservations team and revenue systems are managed effectively. For Managed hotels and in conjunction with the hotel leadership team, implement system actions around pricing and yield to drive optimal RevPAR delivery
•Monitor competitor pricing for rooms through 3rd party tools like Market Vision Reports/Rate 360 (subject to subscription by hotel) or in house built tools and understand the dynamics of the local market and demand generators. Recommend appropriate strategies and actions relating to pricing, prospect accounts and market mix on this basis to the revenue team
•Understand impact of channel delivery and make strategic decisions in conjunction with Lead Revenue Manager/On Site Revenue Champion/Regional Revenue Management Team, with regards to what needs to change to shift share
•Depending on the service level as defined in the IHG Revenue Agreement, conduct your scheduled yield meetings with the hotel to discuss the Forecast for the Rest of The Year and other key agenda items
•Support the sales and marketing strategies and actions based on the forecast and budget communicated
•Review and analyze Predictive Demand Intelligence (PDI) reports, IHG Revenue Management Reports and other tools to consider and formulate recommendations
•Ensure forecasting accuracy for all market segments with focus on RevPAR
•Evaluate group acceptance and pricing, in line with forecasted demand
Responsible Business
•Reviews secondary research data & analysis to understand competitor practices & performance, economic & consumer trends and the dynamic of the market & demand generators. Uses this knowledge to identify and implement opportunities to generate incremental revenues and therefore drive revenue and pricing strategies with adequate ROI for all portfolio hotels
•Understanding of the MACRO and competitor environment through secondary research/3rd Party Tools like Agency360 etc (subject to subscription by hotel). Demonstrate a clear understanding of the impact and effect on our hotels, by communicating appropriate direction to wider community and stakeholders (hotel team, area team and commercial teams)
•Review competitor set results on a weekly basis to enable analysis of penetration indices
•Responsible for analyzing group activity, including denials, regrets, booking pace, wash and cut off enforcement. Implement Group and FIT strategy calendar to assist the teams on the ground to take relevant pricing decisions at all times
•Analyze and understand market reach/penetration, giving direction to Sales & Marketing regarding strategic shifts that need to happen – Short, Medium and Long Term
•Provide Regional & Internal Stakeholders a summary of month’s performance with an outlook for the rest of the year. Individual portfolio commentary might be required to support hotels performance data on regular basis
•Communicate regularly with each hotel and the area team regarding hotel performance, opportunities and/or threats.
•Review RMS forecast and hurdle points relevant to the SBRP forecast and if necessary, revise segment forecasting to ensure that product and inventory yielding and length of stay is being managed appropriately
•Update and analyze denial and regret activity, proportional to demand and pricing
•Ensure SBRP is updated with relevant data inputs at all times in conjunction with the hotel’s PMS data
•Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
•May also serve as manager on duty (MOD) on request
•May assist with other duties as assigned by management
