Post Sales Service [Urgent]

ESCO VIETNAM LIMITED LIABILITY COMPANY
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Mô tả công việc

***Benefits:
- Comfortable, creative and dynamic working environment.
- Direct report to Manager.
- Get trained well in laboratory, medical, pharmaceutical, vaccine equipment fields.
- Have opportunities to meet clients of famous universities, research centers, hospitals across Vietnam.
- Have opportunities to go overseas for business trip annually.
- Get trained in professional environment with Esco subsidiaries in other countries, enhance English comprehension skills (listening, speaking, reading, writing).
***Job Requirement:
- Stocktake inventory monthly
- Feedback to the factory about defective accessories and monitor shipping status of replacement parts to replenish to the inventory.
- Back up support for Hanoi office when the person in charge of the respective department takes leave.
- Follow the status of the warranty orders with the factory to ensure supplier the spare part needs to replace on time
- Arrange the schedule for service engineers assisting the dealers to install equipment at end user&039;s location, and guiding end user how to operate equipment after installation.
- Update & consolidate all data in the software daily
- Write and send hard copies of certification/maintenance reports to end-users after service engineers complete the service jobs.
- Receive customer feedback on product quality and technical problems occurring during usage.
- Arrange the schedule for service engineers to visit potential end users to introduce and promote certification and maintenance service package of Esco Vietnam
- Arrange the schedule for service engineers for calibration, maintenance, guaranteeing, replacing parts for end-user.
- Manage the list of testing equipment (status, calibration time) and work with the shipping department to dispatch the tools overseas for calibration when expired.
- Handover spare part to customer
- Make Acceptance & Contract Liquidation Reports to send to customers after service engineers complete the service.
- Perform other tasks assigned by Managers

Yêu cầu công việc

- Willing to work on Saturday or on weekend / holiday (if required).
- Able to work independently and team work.
- Well organized, excellent customer service skills; self- motivated and willing to learn.
- Commitment to work for long term.
- Good attitude, hard-working, honesty.
- Experience in translating technical manuals, user manuals is a plus.
- Graduate from college / university of economics, foreign trade, foreign languages, …
- Good command of English (communication, writing and comprehending skills).
- Having at least 01 - 03 years of working experience.
- Able to work under high pressure.
- Working location:
*HCMC Branch Office: No. 14 - Lot G3, Street No. 53, Tan Quy Dong Settlements, Tan Phong Ward, District 7, HCMC, Vietnam
*2nd floor, Dream Home Center Building, 282 Nguyen Huy Tuong, Thanh Xuan Trung Ward, Thanh Xuan, HN
- Working time: 8:00 AM to 05:30 PM from Monday to Friday
***Benefits:
- Get trained well in laboratory, medical, pharmaceutical, vaccine equipment fields.
- Direct report to Manager.
- Have opportunities to go overseas for business trip annually.
- Comfortable, creative and dynamic working environment.
- Have opportunities to meet clients of famous universities, research centers, hospitals across Vietnam.
- Get trained in professional environment with Esco subsidiaries in other countries, enhance English comprehension skills (listening, speaking, reading, writing).

Quyền lợi

Have opportunities to go overseas for business trip annually

Get trained well in laboratory, medical, pharmaceutical, vaccine equipment fields.

Get trained in professional environment enhance English comprehension skills

Cập nhật gần nhất lúc: 2022-08-04 20:42:04

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ESCO VIETNAM LIMITED LIABILITY COMPANY

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Thông tin chung

Ngành nghề
Dịch vụ khách hàng, Xuất nhập khẩu, Bán hàng
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
Đang cập nhật
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Đang cập nhật
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
30/08/2022
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