Premium Banking Officer

In this role, you will:
• Build and strengthen customer relationships with existing customers and establish new relationships with potential customers.
• Meet service performance standards through responding to customer enquiries and resolving customer problems/ complaints efficiently.
• Contribute to the improvement in profitability of the business through undertaking effective individual reviews and identifying opportunities for referral activity.
• Maintain excellent customer relations and customer service.
• Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers&039; needs.
• Mentor new hire of band 8 in terms of sales & services

To be successful in this position, you should meet following requirements:
• Internal application is preferable
• Accuracy & commitment to getting it right first time.
• Experience of front line interactions and dealing with banking customers
• Strong ability to build relationships and rapport with customers
• Influencing and selling skills
• Good command of English in both writing and speaking
• Experience of working in a sales environment, and knowing how to achieve performance objectives
• Ability to consistently deliver outstanding customer service.
• Ability to guide the junior colleagues (band 8) to the right direction of the bank
• Excellent product knowledge
• Strong communication skills
• Knowledge of country retail capability
• Familiarity with financial markets, investment products where applicable
• Bachelor&039;s degree

Health insurance and Social insurance regulated by Vietnam Labor Law

Excellent career potential and attractive remuneration packages.

Professional, dynamic working environment

Cập nhật gần nhất lúc: 2021-02-20 18:20:02