B- DUTIES & RESPONSIBILITIES (include but not limited to):
• To identify and deliver service improvement activity of nominated site through employing process improvement methodologies and the application of innovative thinking.
• To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects
• To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis
• To set up a program, deliver coaching and run projects pan jurisdiction
• To work with key stakeholders to build a continuous improvement environment to support an ongoing program me of change.
• To identify trends and process variations as part of establishing a continuous improvement monitoring system
• To work with other team members and departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements
• To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.
• To assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy
• To lead and facilitate LEAN/process improvement-based workshops to drive ideas and solutions
• To ensure the operation impact and project objectives/dependencies are identified, reported on and managed at all times
• To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance
• To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
C- MINIMUM REQUIREMENTS:
- A ‘completer-finisher’ taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts
- Experience of hands-on implementation of continuous improvement programs and Lean solutions.
- Bachelor degree or higher in business field.
- Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between
- Minimum accredited Lean Six Sigma Green Belt, preferably Black Belt
- Ability to set-up, facilitate and lead service improvement/’Work Out’ sessions with a range of business stakeholders (incl. Experience of process/value stream mapping)
- Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint
- Minimum 03 years proven continuous improvement analytical experience from a similar role, including project management and business analysis.
- Experience of designing or implementing a framework of continuous improvement in a multijurisdictional organization
- Excellent understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping
- Experience of designing remediation plans to address productivity and efficiency issues, and track record of following through to ensure closure
- Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements
- Respect of deadlines
