Product Sales Assistant

* GENERAL JOB FUNCTION/ Chức năng tổng quát:

- The Product Sales Assistant concentrates on communication with sales/agents and customers directly or indirectly, production units, to make sure all activities related to order management is always under control

* RESPONSIBILITIES & DUTIES/ Nhiệm vụ chính:

* Main responsibilities:

- Supervising, monitoring and making sure that all orders are timely and correctly updated in the D365 order management system by his/her staff. Product Sales Assistant is responsible that all customer requirements and needs are timely and clearly communicated to all related departments within ScanCom.

-  He/she is proactive in problem solving, training, big picture management and team motivation with the support and advice from the Team Leader. 

- Communicate directly or indirectly with customers in the market, as signed by Team Leader

- Support Team Leader to prepare and manage all required materials for meetings with customers either in Europe or Vietnam

- Support and guide the team for on meeting preparation in Vietnam

- Work with the Product Sales Coordinator with information on collections, marketing materials

- Take proactive action with agents/customers and related departments

- Guide and ensure all changes are updated correctly by the relevant team member in D365

- Understand Product & Sales Operations procedures, implement and educate the staff, properly.

- Build close interaction between Own Manufacturing and Contract Manufacturing Production unit, QA, GPM, and TD.

- Participate in customer meetings.

- Supports the System Coordinator in troubleshooting by all daily activities. Transfers his experience and knowledge to the Sales Assistant. 

* WORKING RELATIONSHIP

- Internal: All relevant departments in SCVN

- External: Customers or any third parties in case.

- Reporting:

+ Superior: CBDO, HOPS, SSOM, Team Leader

+ Subordinate: System Coordinator

* EXPERIENCE & QUALIFICATION

* Compulsory requirement

- Background in Economics

- 3 years Sales and marketing in B-t-B experience within in Furniture industry or exporting industries

- At least 02 years in management position

- Fluency in English and MS Office programs

* Important requirement

- Customer relationship management skills

- Handling of sales activities and punctuality

- Strong customer communication and relationship skills

- Problem solving skills

- Key account management skills.