Project/ Client Service Coordinator

-Be the main contact between clients and other departments across countries to ensure the information flow, from the first phrase to the closure, is correctly interpreted, recorded and directed to the involved parties.
-Consult the clients throughout the whole project implementation process, with projects related to Digital Asset Management, Print and Digital Artwork.
-Working with Digital Asset Management Online Support as a Admin and participate in daily Skype/telephone meetings with clients.
-Daily Client Service task – mails, phone calls and face to face meetings.
-Supporting Project Managers with tasks related to Print and Digital Artwork.
-Working with and improving the clients’ and internal processes.
-Coordinate with cross-functional managers to provide the clients with the best offers in regards to quality of delivery and throughout the whole project life cycle.
-Perform a quality check of Final Artwork before sharing with clients and ensure all internal and external deadlines are met.
-Gather, analyze, and organize information from the clients and internal database in order to deliver reports.
-Develop an implementation plan in coordination with other departments; optimize the resources and effort, update the client and the related personnel on the progress.
-Double-check if the project meets the budget. Make sure any changes to the job in regards to the costs are discussed with all the involved parties and approved by the client.
-Cooperate with the accountant to invoice the client timely and accurately.
-Follow up with the client about the quality of the project and share clients feedback with the relevant departments.
-Build and maintain strong relationships both with the internal and external stakeholders.
-Report to the Client Services Director.