QA / Chuyên Viên Quản Lý Chất Lượng Dịch Vụ Khách Hàng

Document call center processes and FAQs, and work on continuous improvement
Provide reports related with quality score of all agents on ongoing basis (daily, weekly, monthly)
Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures
Release implement training plan & improve agent&039;s knowledge, skill and customer service mindset
Achieve qualitative customer service monitoring & scoring goals as established

- At least 2 year of experience at same position.
- Knowledge of contact center & quality assurance task.
- Hard-working and high responsibility.
- Good English communication skills.

Thưởng
Tăng lương
Chế độ nghỉ phép
Đào tạo
Bảo hiểm theo quy định

Cập nhật gần nhất lúc: 2021-06-15 20:56:02