QA Telesale/CSKH

Detect and record non- compliance found.
Proposed report and training plan for agents.
Listen call recording/ real time agent consult to consumer.
Quality scoring agent calls.
Coordinate with Trainer and Teamlead to coach and train agents.

REQUIREMENTS

At least 6 months experience in QA/QC possition.
Knowledge and experience in telesales.
Have sense to detect and regcognize non- compiance behavior.
Skilled in analyzing records to provide problems and solutions.
Experienced in training and coaching is a plus.
Ability to communicate and inspire employees.

BENEFITS

Competitive income according to ability 13th month salary; Quarterly and annual KPI rewards
Consider salary increase in June every year Pay social insurance, health insurance and enjoy full benefits according to labor law Participate in annual team building and Year End Party.
Other tasks assiged by OM.
Professional, dynamic working environment, free parking
Participate in internal activities: Monthly birthday party, Christmas party. Birthday and holiday gifts for Employees and Families (March 8, June 1, October 20, Mid- Autumn Festival, etc.,,,)
Not a family company.
The company has foreign investment capital.
Propose solution to improve call quality and sales efficiency.

Cập nhật gần nhất lúc: 2024-12-06 03:45:02