Quality & Continuous Improvement Officer

. Support QCI Manager to lead the Quality and Continuous Improvement process and culture within the hotel.
· Support L&D Team to have proper Hotel & Departmental onboarding, Training planning and Management up to the standards of IHG, InterContinental Hotels & Resorts.
· Coordinate any necessary training for the implementation of processes with the relevant Departments under the guidance of L&D cum QCI Manager.
· Identify root causes of problem areas in conjunction with the relevant teams and then work on solutions and develop subsequent new or revised processes ensure that the problems are eliminate; interact closely with the training department and the departmental trainers
· At the close of the process ensuring that all Quality projects initiated in the hotel continue and are regularly monitored.
· Assist L&D cum QCI Manager with training sessions and activities in building the company’s learning culture.
· Support L&D Team in managing IHG Academy program
· Prepare the periodical reports to QCI Manager, reporting on the status of each project and achievements made, together with areas of concern.
· Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
· Retrieve, analyse and disseminate information from such business tools as IHG’s Guest Satisfaction Tracking System (GSTS), Employee Satisfaction Pulse Survey (ESPS), financial data and other sources of information.
· Follow up on focus groups during process development with the areas concerned and also with areas that have completed Quality & Continuous Improvement implementation to constantly monitor effectiveness and compliance.
. Other tasks as requested from manager

Required Skills
· Good communications and writing skills
· Analysis skills
· Photo/video editing, designing skills (preferred)
· Proficient in the use of Microsoft Office
· Tasks and Project Management
Qualifications
· Diploma in Tourism & Hospitality, Business Administration, or equivalent.
Experience
· 1 years of hospitality experience, or an equivalent combination of education and experience.

• Repatriation allowance
• Rest & Relaxation Allowance
• Competitive salary
• Bao Viet Health insurance for personal and family
• Housing, uniform, meal, and transportation are provided by the resort
• Social Insurance as law
• Gym room
• Home Leave allowance
• 24/7 Accident Insurance

Cập nhật gần nhất lúc: 2022-10-14 21:02:04