Quản Lý Bán Vé Quốc Tế (International Ticketing Admin)

• Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problem.

• Issue tickets to customers via booking system.

• Escalate support cases as per company’s criteria.

• Manage airline health and CAPTCHA viewer.

• Achieve daily performance targets defined by the supervisor

• Ensure all cases are solved within required timeframe following company’s SOPs.

• Fluent in English both written and spoken.Preferably with TOEFL score 500 or above (TOEIC 650) or other certificate as same level.

• Computer literate, familiar with online purchasing, social media, or mobile apps is a plus. Minimum typing skill: 50 words per minute

• Good communication skills and problem solving skills

• Certified for Abacus, Galileo, and/or Amadeus systems by either IATA , Airlines or GDS, a strong plus

• Experience with GDS ticketing systems

- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment