Quản Lý Bộ Phân Lễ Tân (Front Office Manager)

- Prepare Room revenue and occupancy forecast take action on rate strategies.
- Provide a high level of customer service and maintain a high profile in the day to day front office operations.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Ensure that personalized service is offered to each and every guest.
- Have a good knowledge of all systems and standard operating procedures of front office.
- Financial Performance (Upselling, Room Revenue, Operation Auditing).
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Develops high-quality relationships with guests throughout their stay.
- Integrates and trains employees, providing support for skills development.
- Showing Initiative, Problem Solving, Staff Training, Team Leading.
- Supervises the management of debtors, group and individual guest invoicing, and cash operations.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provide a fast solution.
- Prepare monthly and daily revenue reports and circulate to all HOD&039;s.
- Ensures that guest documentation and information is available and up-to-date.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
- Ensures that the pricing policy and internal audit procedures are duly applied.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Customer Satisfaction (Guest Feedback, Social Media Review).
- Is involved in the recruitment of new team members for front office.
- Ensures that the workplace remains clean and tidy.
- Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.

Strong in inter-personality skill and outgoing, friendly.
Extremely guest-oriented and service-minded.
Experience in customer service or reception position.
IT skills: good in Microsoft office, Smile, Opera.
Bachelor degree in Hotel Management, or any fields.
English: good writing and communication skills.
Strong in driving results and problem solving skills.

Lương, thưởng hấp dẫn, cơ hội thăng tiến.
Ăn uống theo ca làm việc.
Được đào tạo kỹ năng chuyên môn.
Chế độ Bảo hiểm theo quy định.
Môi trường làm việc năng động, thân thiện

Cập nhật gần nhất lúc: 2022-10-14 10:02:04