Business Performance
• Assist in the development of annual budgets and short to long range strategic planning for the operation of the spa
• Ensure that the spa operates cost effectively and efficiently, review expenditures to ensure that they are kept within operating budgets
• Review daily productivity and measure spa actual performance to budget
• Generate monthly facility productivity report
Spa Operation
• Ensure the establishment and execution of all departmental goals
• Assist in the development of the spa's standard operating procedures and policy relating to safety and emergency procedures. Ensure that all team members have a complete understanding of and adherence to the policies
• Meet with group meeting planners to show spa facility and programs. Promote and sell customized spa programs to conference groups as required
• Provide and take responsibility for the professional delivery of all information via emails, telephone and in person to all potential spa guests
• Work with the Marketing and Communications department regarding all aspects of spa promotions. Assist in the implementation of marketing plans and public relations program
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques
• Monitor scheduling of all services and special programming
• Establish professional business relationships with all vendors
• Review purchase requisitions and forward to Director of Rooms for approval
• Review and approve all invoices before payment
Team Management
• Interview, select and recruit Spa Therapists
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
