Real-Time Analyst

Gear Inc is seeking Real-Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager and be responsible for following tasks, including but not limited to:

Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity
Monitors real-time work volume and schedule conformance via TCS to efficiently utilize staffing resources
Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results
Coordinates and manages same-day and/or short-term offline event scheduling for moderation agents while maintaining acceptable performance of the center
Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.
Participates in Help Desk internal and external communications to relay how issues are impacting the center&039;s performance

Minimum of 1 year of proven experience in a relevant position;
University Degree, ideally in a relevant degree such as data analyst or similar;
Advanced knowledge in real time management analysis with strong decision making skills
Intermediate knowledge in performing root cause analysis.
Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner
Demonstrated ability to create and analyze quality reports
Content Moderation familiarity is a plus
Proficient in English communication
Impeccable attention to detail.
Highly proficient in using MS Excel

Salary and Benefits

Annual health check, annual flu vaccination.
Summer vacation (Paid days off and bonus).
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
Premium Healthcare and Mental Health Care service for you, 100% covered by the company.
100% compulsory insurance covered by the company after the probation.
Annual company trip, monthly fantastic internal events.
Attractive salary and benefits (Competitive Basic Salary, Lunch allowance, 13th Salary, Additional Bonus, Profit Sharing) and annual salary review.
Paid leave (12 days/year).

Working Environment

Flexible working hours, we work 40 hours per week (Monday-Friday).
Training and career development opportunities.
Internal English class fully sponsored by the Company with a native teacher during working time.
English working environment
International, fun and professional working environment
Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)

Cập nhật gần nhất lúc: 2023-01-16 12:12:04