Receptionist (Front Office)

General purpose of the position:

• To assist patient to register new patient or to modify their personal information in compliancy with procedures effectively and professionally
• To have good knowledge on medical activity to triage patient to the appropriate/ right department
• Be attentive to handle enquiries of patient/ family either in face-to-face situations or by phone efficiently & professionally

Key duties:

• Register for new patient in compliance with Patient registration policy
• Efficiently cooperate with Medical secretary and receptionist at OPD to update patient information into system
• Identify patient’s information (symptoms) to assist patient to go to the appropriate clinical department
• To coordinate with Patient Service Clerk to order brochures from the store, set up and fill up brochure, remove any brochure expiry date, make report weekly.
• Cross training will be located at Operator, Admission Office, Information desk and VIP lounge as assigned by Front desk supervisor or Front Office Manager.
• Customer services & patient complaints handling.

1. Qualification: University degree in major foreign language

2. Experience: freshman are welcomed to apply, working in the hospitality industry is referable

3. Skills and knowledge:

   Skill

• Able to work independently

• Sense of responsibility

• Self discipline

• Team work spirit

• Ability to work under pressure and in an environment of a multi-national culture/

• Effective communication skills in Vietnamese and English

• PC proficiency

  Knowledge: Good knowledge of general information about medical is referable

      4. Foreign language(s)/ Ngoại ngữ: Speaking good English and or/French would be an advantage