Receptionist (Front Office)

General purpose of the position

To assist patient to register new patient or to modify their personal information in compliancy with procedures effectively and professionally
Be attentive to handle enquiries of patient/ family either in face-to-face situations or by phone efficiently & professionally
To have good knowledge on medical activity to triage patient to the appropriate/ right department

Key duties:

Customer services & patient complaints handling.
Identify patient’s information (symptoms) to assist patient to go to the appropriate clinical department
Register for new patient in compliance with Patient registration policy
To coordinate with Patient Service Clerk to order brochures from the store, set up and fill up brochure, remove any brochure expiry date, make report weekly.
Cross training will be located at Operator, Admission Office, Information desk and VIP lounge as assigned by Front desk supervisor or Front Office Manager.
Efficiently cooperate with Medical secretary and receptionist at OPD to update patient information into system

Qualification: University degree, major in foreign languages is a plus
Experience: freshman are welcomed to apply, working in the hospitality industry is referable
Skills and knowledge:Skill

Ability to work under pressure and in an environment of a multi-national culture/
Sense of responsibility
Able to work independently
PC proficiencyKnowledge: Good knowledge of general information about medical is referable
Effective communication skills in Vietnamese and English
Team work spirit
Self discipline

Foreign language(s)
/ Ngoại ngữ: Fluent in English, can speak French or another language would be an advantage

Chế độ bảo hiểm
Đào tạo
Chăm sóc sức khỏe

Cập nhật gần nhất lúc: 2021-03-11 00:40:02