Receptionist / Guest Service Agent

- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
- Registers and rooms all arrivals according to established procedures

- Maintains intimate knowledge of departmental standards and procedures
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
- Maintains cashier float and ensures accurate daily report of all money received
- Cashes hotel guest’s personal and travelers checks and assists with currency exchange
- Keeps abreast of all modifications to accounting policies and procedures
- Responsible and attends to guest’s request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Ana

* Benefit:
- Staff House at Resort.
- Shuttle bus between Resort and City.
- Staff cafeteria
- Full social insurance.
- Join in Staff activities: Yearly teambuilding, Staff birthday party, .

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to read and write English
- Proficient in the use of Microsoft Office and SMILE SOFTWARE
- Vocational Certificate in Hotel Administration, Hotel Management or equivalent

- 1 year experience in guest / customer service, or an equivalent combination of education and experience.