Receptionist (Japanese Speaking)

• In charge of check-in/ check-out procedure

• Make changes, cashes checks, exchange foreign currency

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, and directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.

• Works harmoniously and professionally with co-workers and supervisors.

• Accepts reservations, changes, and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.

• Working knowledge of the Front Desk & Guest Service aspect


• Proficient Japanese, especially listening and speaking skills


• Good English skills


• Multitasking skills


• Agile, outgoing, and active


• Ability to operate computer equipment and the reservations system.

• Benefits as per Vietnam Law
• Benefits as per Four Seasons policies
• Provided duty meals and uniform, transportation from Danang
• Professional working environment

Cập nhật gần nhất lúc: 2023-02-04 18:31:49