Receptionist

· To ensure Cashier functions are fulfilled according to hotel procedures and standards.

· To provide a courteous and professional service at all times

· Type correspondence, memorandums, circulars and reports as assigned.

· Maintain office supplies stock.

· To be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of respective shift.

· To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.

· To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.

· To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.

· To be responsible for the preparation of all the necessary material for check-in of any groups.

· To prepare welcome folders and relevant materials for FIT guests and groups before the arrival.

· To provide accurate and updated information to internal / external guests.

· To answer in-coming calls promptly and in a friendly manner.

· To maintain the overall cleanliness of the Front Office counter.

· To read log book and notice board for the latest happenings, promotions and functions.

· To check for any “Due-in” message for arriving guest and attach to registration card accordingly.

· To print back up reports at 12.noon, 6pm and before night audit process on daily basis.

· To submit all vouchers, such as rebate, paid outs voided etc for the Front Office Manager for proper authorization before submission to Finance department.

· To maintain a high level of personal hygiene and grooming at all times.

· To be responsible for the contents of individual cash floats and to ensure accurate count is intact at all times.

· To check all cashiering transactions and to balance all transactions before leaving. Any discrepancies must be reported to the Supervisor for correction.

· To facilitate smooth check-in/out procedures.

· To be able to propose and initiate better procedures of performing operation tasks.

· Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.

· Able to handle minor guest complaints and report to Supervisor the nature of complaints and action taken.

· To be able to up sell room accommodation during high occupancy to maximize revenue.

· To handle reservation tasks in the absence of reservation team.

· Monitors discipline, grooming and performance of all staff within the section.

· Identifies and develops leadership qualities among staff in order to guide them towards a path of career enrichment with the hotel.

Knowledge and Experience

•Diploma in Tourism & Hospitality Management

•Minimum 1 years of relevant experience in a similar capacity

• Good reading, writing and oral proficiency in English language

•Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

•Good communication and customer contact skills

•Results and service oriented with an eye for details

•Ability to multi-task, work well in stressful & high-pressure situations

•Well-presented and professionally groomed at all times

• Professional, dynamic working environment
  
• Competitive salary & benefits offered
  
• Chance to access variety of learning and development program by AccorHotels and the Hotel
• 44 working hours/week & 12 annual leaves/year
  
• Annual team building trip