- Translates the Pullman mindset to guests, embodying sociability and proximity.
- Is the primary contact of point for recreation activities.
- Is totally responsible for guests' satisfaction in recreation field.
- Makes sure that guests' feedback is taken seriously.
- Makes sure that guests' complaints are appropriately handled.
- In collaboration with all departments ensures that the hotel delivers the brand's customer promise.
- Co-ordinates the maintenance of all Fitness facilities and equipment.
- Supervises the delivery of all Fitness services.
- Is responsible for the safety of all guests. This includes but not limits to provide emergency care and treatment as required until the arrival of emergency medical services.
- Is responsible for the Fitness and swimming membership program.
- Supervises the performance of all staff in the Recreation Deparment.
- Co-ordinates the sale and promotion of departmental products and services in conjunction with Sales & Marketing team.
- Assists with the development of new products and services.
- Assists with the evaluation of sales and marketing activities.
- Complies with all Hotel and corporate guidelines (e.g. signage guidelines, safety guidelines, etc)
- Delivers high quality service to guests.
- Schedules fitness, sports and recreation activities.
- Attends group and function rundown meetings to ensure inclusion of appropriate recreation activities
- Handles all requests regarding fitness, sport and recreation activities.
- Demonstrates advanced knowledge of the general principles of fitness and training, concepts of health and the effects of exercise on the human body.
- Demonstrates advanced knowledge of the general principles of nutrition and influence on the performance of exercise activities.
- Traces relevant statistic about innovative fitness, sport and recreation activities with a view to implement
- Assists departments in developing attitudes of health and well-being of staff through fitness, sport and recreation programs.
- Selects and maintaisn a range of fitness activities and equipment.
- Teaches a multitude of exercise techniques from a variety of fitness scenarios.
- Programs exercises for individual guests as requested.
- Is conversant with emergency evacuation and fire procedures for relevant department.
- Team management and cross-departmental responsibilities
- Works closely with Sales and Marketing on sales or promotion programs.
- Cooperates with other deparments to maintain good condition of equipment and facilities.
- Uphold the Pullman Danang Beach Resort culture by demonstrating the standards at all times to guests and fellow associates.
- Is sales oriented
- Initiates/launches sales/promotion programs for Recreation
- Management and administration
- Is totally responsible for the department's performance.
- Complies with the resort's policies and procedures in terms of budgetting, filing, contracting, billing
- Respects Recreation SOPs.
- Manages the budget, staffing and revenue of the Department.
- Ensures that the workplace remains clean and tidy.
- Maintains hotel standards for hygiene and physical appearance.
- Maintains general cleanliness and order within the department.
- Adheres to all fire and safety regulations.
- Ensures respect of the hotel's commitments to the "Environment Charter" (energy saving, recycling and sorting waste etc).
- Report to the Director of Resort
