Regional Systems Administrator, IT – Asia Region

PATH, A GLOBAL HEALTH ORGANIZATION
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Location: Hanoi, Vietnam (the most preference) or New Delhi, India
PATH is a global nonprofit dedicated to achieving health equity. With more than 40 years of experience forging multisector partnerships, and with expertise in science, economics, technology, advocacy, and dozens of other specialties, PATH develops and scales up innovative solutions to the world’s most pressing health challenges. Working in Vietnam and India since the early 1980s, PATH established a permanent offices in Hanoi and New Delhi.
The PATH Regional Systems Administrator (RSA) is a position unique to PATH’s country and program offices outside of the United States. This position will provide users with first and second level technical support and problem resolution for hardware and software issues. The Regional Systems Administrator will work independently or/and under the guidance of more experienced PATH information technology (IT) personnel to act as technical liaison with local or network systems providers, analyze PATH user requests, perform system and PC moves/adds/changes, track and monitor local hardware and software inventory, install IT hardware and software, prepare reports, schedule and perform new hire orientations, perform basic application training, and act as a ‘remote hands’ resource for more various technical implementations. The RSA position will fulfill these responsibilities at the employee’s home office, as well as at PATH offices in Asia. Travel is expected to occupy about 30% within the region.
PATH is currently recruiting for a Regional Systems Administrator and the role will report to International IT Operations Manager
Job Title: Regional Systems Administrator, IT – Asia Region
Division: Finance, Technology, and Infrastructure
Specific duties and responsibilities include:
• Advise senior PATH IT staff and management on public and private infrastructure matters in the region.
• Liaise with local technical vendors and service providers in Hanoi and other PATH locations within the region on technical issues, and report on these issues.
• Respond to first and second level requests for technical assistance from on-site and country office staff in Hanoi or New Delhi and other PATH locations in the region. Diagnose and resolve, or escalate where appropriate, such requests for assistance.
• Oversee and supervise technical contractors/ consultants carrying out work for PATH throughout the region where applicable.
• Acting as performance leader (and possibly team lead) for other IT personnel who may be associated with PATH project offices throughout the RSA’s geography.
• Perform IT site surveys and audits for site expansions, new locations, technology additions, as well as site moves, adds and changes for PCs, systems, networks.
• Install, troubleshoot and maintain IT-specified hardware in Hanoi and other PATH locations within the region, such as PC setups, servers, firewalls, network switches and routers, branch concentrators, etcetera. Work under the direction of International IT Operations Manager and other global IT staff in this regard, where required;
• Ensure compliance with ICT policy across the region as well as use of PATH’s standardized hardware and software.
• Assist with getting technical equipment shipped to the site, and work with local shipping agencies and customs to that effect.
• Perform new user orientation for PATH systems, software, hardware and IT processes where applicable and refresher training for existing users when necessary;
• Perform first and second-level troubleshooting and resolution of local user, network, PC, system and printer problems and virus issues. Accept and work on escalation requests from site IT assistants in the field.
• Responsible for deployment, management, maintenance & documentation of region’s IT infrastructure and connectivity.
• Work with local managers to determine appropriate personnel system rights and permissions, and work with PATH IT to apply such rights and permissions.
• Staying current with, and report on, site hardware/software, changes and updates.

Yêu cầu công việc

Required Skills:
• Strong customer-service work ethic. Ability to explain technical concepts and procedures to non-users.
• Excellent verbal and written English communication skills.
• Able to work with PATH employees and contractors of various cultures and nationalities and with different time zones
• Ability to work independently and within a team with little direct supervision.
• Meraki knowledge/ experience desirable.
• Demonstrated interpersonal and the ability to work with all levels of staff within the organization;
• Strong analytic and problem-solving skills and the ability to prioritize and multi-task.
• Strong learning and excellent organizational and multi-tasking skills.
• Knowledge of TCP/IP networking sufficient to design, implement and troubleshoot small-medium networks.
• Demonstrated working knowledge of Microsoft PC operating systems, Office 365, Windows Server Administration and networking technologies, such as VPN, firewalls, and various LAN technologies.
Required Experience:
• CCNA certification desirable.
• Seven (or greater) years&039; experience in systems administration and troubleshooting/maintaining PC, system, or network hardware and software issues at an organization of similar technical complexity or size.
• Regional experience or demonstration of work experience with diverse cultures.
• Four years’ training at an accredited school, with a concentration in systems or information technology courses, with certification or degree as proof of program matriculation;
Must have legal authorization to work in Vietnam or India.
PATH is dedicated to building an inclusive workforce where diversity is valued.
PATH is an equal opportunity employer. Every qualified applicant will be considered for employment. PATH does not discriminate based on race, color, religion, gender, gender identity or orientation, genetic information, age, national origin, marital status, disability status, political ideology, military or protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
HOW TO APPLY:
All applications are made online. For a full job description and to apply online, please access via this link https://bit.ly/3Ml08pA or visit PATH website (www.path.org) then go to (Careers/Search Job Listings/Asia/Information Technology) Deadline for applications: 20th May 2022.
*PATH has become aware of scams involving false job offers. *
Please advise:
All active jobs are advertised directly on our career&039;s page.
PATH will never ask for a fee during any stage of the recruitment process.

Quyền lợi

13th month salary and pension fund

Medical insurance for employees and dependents

International working environment with competitive benefits

Cập nhật gần nhất lúc: 2022-04-24 12:02:04

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Ngành nghề
IT - Phần mềm, Overseas Jobs
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10/05/2022
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