Reservation Agent

- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms available as well as their location and layout, the selling status, rates, and benefits of all packages plans.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Communicates reservation information to the front desk.
- Tracks future room availabilities on the basis of reservations.
- Assists in preregistration activities when appropriate.
- Monitors advances deposit requirements.
- Handles daily correspondence. Responds to inquires and makes reservations as needed.
- Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
- To be aware of all front office procedures and assist with reception duties when required.

- 1 years in the company in similar position in large hotels.
- Fluent English
- Computer Skills & to be fluent with Smile system.

- Working in a professional environment 5-star service.
- Follow the reviews and rewards according to the system.
- Competitive package of salary and benefit.
- Insurances paid in accoording with the law
- Enjoy 12 days full of leave per year
- The La Sinfonía team always accompanies the associates' Indiviual development plan.