Reservation Agent Nhân Viên Bộ Phận Đặt Phòng

JOB SPECIFIC TASKS

• To be well- versed with the facilities and services offered by the hotel.

• To master the room product in terms of rates, layout and physical attributes, breakdown/configuration, benefits and amenities etc. for better upselling and “ shoptalk” performance.

• To be well- versed in all reservations handling process; proficient in operating the reservations systems and equipment.

• Must at all times keep the level of abandoned calls to the minimum to increase sales opportunities

• To upsell whenever possible to maximize on occupancy and revenue levels.

• To advise the Reservation Manager/Supervisors of any deviations in rate applications or reservation arrangements/challenges/complaints etc.

• To fully understand market segmentation to accurately qualify/track reservations to ensure 100% accuracy in marketing/production reports generated.

• To handle incoming reservation requests(in forms of email or fax correspondence) according to the hotel’s standard(respond within 24hours).

• To maintain an accurate and updated filing systems of all correspondence.

• To assume duties and responsibilities as delegated by Reservations Manager/Supervisors.

• Good English
Service mind
Strong communication
• Hotel & Sales background is preferred
• 01- year experience in the same position.

BENEFITS
• 02 months of probation with Full salary
Social Insurance
Service charge
• Local and International training course
• Attractive remuneration package & 13th month salary
• 05 working days
02 day- off per week
• Duty meal & Uniform provided by hotel
• Taxi for late night shift
Free motorbike & car parking
• Associate Appreciation Week
• Cross training & Cross exposure & Task force opportunities
Takecare culture
• Baby born gift
Birthday gift
Marriage allowance
Bereavement allowance
• Free yoga classes
Annual vacation
Annual health check
• Career path in the most respected and prestigious hotel companies in the world.
• Associate special discount for hotel rooms and F&B services at International Marriott properties

Cập nhật gần nhất lúc: 2024-12-06 04:20:02