Reservation Agent /Nhân Viên Đặt Phòng

PULLMAN DANANG BEACH RESORT
Mức lương
thỏa thuận
Địa điểm làm việc
➢ Quận Ngũ Hành Sơn - Đà Nẵng (Đà Nẵng)
Kinh nghiệm yêu cầu
Trung cấp - Nghề
Chi tiết tin tuyển dụng

Mô tả công việc

• Be able to provide a courteous, friendly and personalized greeting and farewell in accordance with ‘ResaVision’ program.
• Files all contracted room rates according to alphabets of Company names.
• Handle and follow up waiting list procedure when hotel fully booked, refer to Reservations Manager or RM to take over booked reservation and handle over booked situation
• Follow the Accor ‘ResaVision’ program upon receiving reservation, modification or cancellation at all times.
• Ensure that allotments are processed according to the standards and that any request to increase/top up the allotments are approved by the Res Manager, DOSM or RM
• Optimize occupancy and average room rate in accordance to selling strategy given by RM and/or Rev Max team.
• Minimize No-shows by the reconfirmation of arrivals and checking for duplicate reservations
• Ensure to get ETA of VIPs and GIT booking and inform related department
• In addition, other duties may be required as directed by the Res Manager, RM or GM
• Be available to assist hotel Management to do reports related to Rooms or Competitors
• Update DPF on daily basis in timely manner and upload on Accornet every Fri or Sat.
• Assist Sales team to ensure new corporate/travel agencies been input into the T/A master and update rates accordingly.
• Updates PMS, ASA, Offline websites, TARS with any up-to-date changes
• Ensure knowledge and update of the reservation systems available and are fully conversant with the rates, packages and any special offers available.
• Work closer with Sales team to follow up GIT bookings, tentative bookings, waiting list, …
• Control hotel availability and allotment to maximize hotel revenue. Report immediately to Reservations Manager or RM if hotel availability status changed for decision to close or reopen selling on TARS (if no interface PMS) and OTAs.
• To be aware of other Accor hotels in Vietnam and assist the guests with information relating to sister properties.
• Understand hotel P&P, SOP and Accor P&P
• Responsible for taking reservations over the telephone, fax or internet and entering into the PMS timely and accurately
• Follow up the administration of each booking to help the reception team carry out check-in operations effectively
• Responsible to maximize hotel revenue with up-selling of rooms, types and services.
• Working closely with Account Receivable to ensure deposit or payment is followed up and accurately updated in PMS and reports
• Report immediately to Reservations Manager or RM if any booking released, cancelled or modified which affect much the Occupancy or Revenue Forecasting
• Responsible for following up on all guests requests. Ensure response for all guest’s request within 24 hours of the receipt.
• Prepares and follow up all arrival information, including 3 day check and same day for non-guaranteed and guaranteed reservations.
• Ensure guest history is updated as much as possible on a daily basis and special needs/information of incoming guests is communicated to the appropriate departments.
• Responsible for being able to explain hotel services and facilities in a positive manner.
• Update and inform TA for close of free-sale in timely manner

Yêu cầu công việc

- 06 months experiences at this position.
- Opera sysrtem.
- English skills

Quyền lợi

Quyền lợi được hưởng

As Vietnamese Labor law
- Bonus by individual ability and company’s performance.
- Dynamic and sociable working environment.
- Salary and position is reviewed 1 time a year
- Company trip once a year + Joining party
- Social insurance, health insurance, unemployment insurance and other benefits
- Having chances to get attractive company bonus every month/year

Cập nhật gần nhất lúc: 2022-05-17 10:02:04

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Mọi người thường tìm kiếm thêm từ khoá

Quy mô: 500 - 1000
Trụ sở: 101 Đường Võ Nguyên Giáp, P. Khuê Mỹ, Quận Ngũ Hành Sơn , Đà Nẵng , Việt Nam

Thông tin chung

Ngành nghề
Hành chính Văn phòng, Lễ Tân (Receptionist)
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
Trung cấp - Nghề
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Toàn thời gian
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
11/06/2022
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