Reservation Agent (Pre-Opening Hotel)

• Address guest and vendor questions or concerns independently.
• Assist with entering individual and group reservations in the system, specifying billing instruction and securing all payments as outline on group contract.
• Perform other duties as assigned.
• Assist with loading group rooming lists, assigning rooms, specifying billing instructions and securing final payments in full prior to group arrival.
• Convert telephone inquiries into reservations, maintaining acceptable performance statistics.
• Perform daily reservations audit for the next day’s arrivals.
• Book reservations accurately and efficiently utilizing telephone, internet, group booking fax, room lists and the other forms of reporting.
• Processing advance deposits.
• Answer incoming calls promptly and provide callers with hotel information and accommodations.
• Process commissions at regularly assigned property(s).
• Adhere to property and company policies and procedures.
• Enter confirming and modifying telephone, facsimile and e-mail reservations into appropriate database.
• Gather detailed caller information and create leads for follow-up as part of outbound calling program. Meet goals set for Navis Outbound call production.

• Excellent organization skills.
• Ability to work well under deadline pressure and/or travel.
• Excellent oral and written English communication skills.
• Ability to communicate effectively with Management.

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Cập nhật gần nhất lúc: 2022-11-24 17:42:04