Reservation Manager

REPORT TO : Director of Revenue
OFFICE BASE : MUI NE PHAN THIET
BASIC FUNCTION:
To lead and coach the reservations team towards excellence in sales, in order to optimize rooms and ancillary revenue on every call. To track and communicate occupancy, statistics, and trends to the hotel through a variety of reports
DUTIES AND RESPONSIBILITIES:
Oversees the reservations department including staffing, scheduling, sales training
and coaching, employee relations, training and product development.
Takes responsibility for all reservations and some revenue management reporting as
directed.
Updates and maintains a reservations database which includes room rate.
Any other reasonable requests made by management
Implements action plans set forth in the Marketing Plan
Develops and trains the reservations staff to achieve desired targets as set forth by the Reservations Manager and Director of Revenue Management
Provides supervision and training to the reservations team based on recognised company procedures and practices.
Responds to all enquiries to the standard required and maintains a database of business transactions including, refused sales, competitor analysis, competitor details and other client records..
Takes responsibility for a daily call to keep abreast of area occupancy, rates and sold out dates. Plans and controls the day to day functions of the reservations unit. Ensures a successful and smooth operation, which exceeds clients&039; needs, through the maximum use of resources allocated.
Compilers the end of month reports.

Fluent in English and Vietnamese (both oral and written).
Be able to work under pressure and by shift.
Bachelor’s Degree or Master’s Degree in Tourism Hospitality or any other related field;
Minimum 2 years of experience in the similar position in travel industry
Excellent organization and planning skills.
Strong experience of customer orientation, outstanding negotiation and communication skills.
Computer skills: Word, Excel, Power Point, opera system.

100% salary and service charge during probationary.

Social Insurance, Annual leaves

Career Development

Cập nhật gần nhất lúc: 2022-10-06 01:32:03