Reservation Officer

 Understand and enforce resort credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
 All reservation modifications are updated on the SMILE immediately and accurately in case of any changes.
 Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
 Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
 Track and follow up all reservations picked up from all channels and make sure to send it daily via WhatsApp
 Responsible to overseeing ALL bookings, constantly working to increase the number of room reservations and maximize revenue for the resort.
 Answer guest inquiries pertaining to hotel services, registration of guests, dining, entertainment and travel directions etc.
 Responds to all guest reservation requests and executes prompt, courteous and accurate guest service always.
 Verify all reservations taken on the reservation forms are updated on the PMS without fail.
 Handle and reply message on all OTA website.
 Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
 Attends all scheduled meetings as required with HOD&039;s or Sales team such as Sale Meeting, morning briefs Mo-Fr with SM/FO/Online Teams and RESV
 Assists and prepare in groups pre-arrival process and preparing group rooming lists.
 Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
 Other tasks assigned by Reservation Sup / Revenue Manager
 Take all reservations by telephone, email, faxes and letter. Provide information’s to all prospective guests on room types and sell the rooms and other’s resort products according pricing policy; and ensure all reservations are entered, confirmed and appropriate payment is made.
 Update and control all No-shows and cancellations on all channel without fail to avoid and unwanted commissions.

• 1-2 years experience in the same position• Dynamic
• Excellent communication skills

• 6 to 7 days off/ month
• Accident Insurance
• Competitive Salary• Social Insurance
• House service
• Full service charge on probation time
• Dynamic working environment

Cập nhật gần nhất lúc: 2022-05-14 17:12:03