Reservation Officer - Nhân viên đặt phòng

DUTIES AND RESPONSIBILITIES
• Handles guests&039; complaints if any and seek for approval or assistance of Reservation Supervisor or higher Management if the situation is out of the given authorization.
• Follows up and reconfirms the tentative reservations into actual bookings.
• To be responsible for advance booking and reservations, handling guest inquiries, provides information, maintaining guest records, and creating a favorable public image over the phone.
• Aware of the resort&039;s latest information, promotion, packages relating to rooms and other outlet to provide the guests with the correct information.
• Ensures to respond to all requested by telex, fax, email, letters properly within 24 hours.
• Coordinates with other departments to provide the guests with the best service whenever possible.
• Ensures to block rooms for any special request such as connecting, accompanied, non-smoking villas...
• Ensures the quality of daily incoming Reservations and the arrival Reservations to provide guests the best-expected service and avoid problems that happened caused of lacking/missing information in the reservation system.

Knowledge & Skills
- MS Office
- Must have the ability to communicate effectively and professionally with customers and external contacts of the organization.
- Strong critical thinking, courteous, sense of security, and attentive to details.
- Able to communicate and making report in English clearly.
Qualifications
- Graduated from College/University Hospitality, Sales & Marketing, Business administration or related field preferred.
Experience
- At least 1-2 years of relevant experiences or an equivalent combination of education and work-related experiences, preferably experience in international 4-5 star hotel/resort.

• Monthly, quarterly and yearly reward for best employees (Thưởng nhân viên suất sắc hàng tháng, hàng quý và hàng năm)
• Highly competitive salary (Mức lương cạnh tranh)
• Supported meals and accommodation for hosts (Hỗ trợ bữa ăn, chỗ ở)
• Uniforms/ Laundry Services (Dịch vụ giặt ủi đồng phục)
• Have an opportunity to work in InterContinental Hotels Group (IHG) – one of the Groups which famous in the world in Hotels, Resorts field. (Có cơ hội được làm việc trong tập đoàn IHG nổi tiếng thế giới trong lĩnh vực Khách sạn, Resort)
• Rewards and support from Trade Union (Thưởng và hỗ trợ từ Công đoàn)
• Gifts and paid leave on your birthday (Được tặng quà và nghỉ hưởng nguyên lương vào ngày sinh nhật)
• Friendly working environment, high chance of getting a promotion (Môi trường làm việc thân thiện, thăng tiến cao)
• Learning and Development Opportunities (Cơ hội đào tạo chuyên môn và ngoại ngữ)

Cập nhật gần nhất lúc: 2022-05-03 17:22:04