Reservation Supervisor (5 Star Hotel)

• Coordinate and communicate with all other departments to ensure a smooth operation
• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
• Ensure information provided to guests is accurate and individualized
• Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
• Report any equipment failures/problems & repair requests to Maintenance Department
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
• Assist in preparing daily, weekly and monthly reports
• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
• Ensure smooth shift changes with proper pass-on to the next shift
• Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge

• Ability to work well in stressful & high-pressure situations
• Well-presented and professionally groomed at all times
• A team player & builder
• Good communication and customer contact skills
• Have experience in a similar capacity
• Strong leadership, interpersonal and training skills
• Proficient in MS Excel, Word, & PowerPoint
• Service oriented with an eye for details
• Ability to communicate utilizing English.

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Cập nhật gần nhất lúc: 2021-08-28 22:40:08