Reservation Supervisor

POSITION SUMMARY:
To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.
RESPONSIBILITIES:
-In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
-Sell the Wyndham Hotels Group products and services using up-selling and suggestive selling techniques.
-Promote the Hotel’s (and Wyndham generally) products and services.
-Maintain a high level of product and service knowledge about all WYNDHAM Hotels in your region
-Develop and maintain a regular pattern of sales calls.
-Prepare and execute action plans which increase reservation sales and associated business.
-Record and process reservations made by phone/fax/email.
-Accept wait list reservations.
-Process amendments to reservations such as extensions, early departures, etc.
-Manage “no show” reservations by investigation and recording of same.
-Record special billing arrangements for groups and conventions.
-Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
-Maintain knowledge of special rates/ offers/ promotions.
-Monitor reservation levels and inform Managers of current and future occupancy rates.
-Prepare reports as requested (i.e. to travel agents, business houses etc.).
-Prepare reservation sales reports.
-Work with superior on manpower planning and management needs.
-Work with superior in the preparation and management of the Department’s budget.
-Complete other tasks which assigned by the leader.